Our Policies

Here you can view all of the policies of PERSES.

If you have any questions about our policies and procedures please don’t hesitate to contact us.

Complaints Policy

We take every care to ensure we are delivering a high standard of service but are aware that there may be occasions that we do not meet both yours and our expectations, in this instance please raise your concerns with us immediately so we can address them, respond positively, and rectify any mistakes made.

Conflict of Interest Policy

This policy outlines PERSES’ intention to identify and monitor all potential or actual conflicts of interest that may affect the delivery and/or assessment of our qualifications now or in the foreseeable future; it has also been designed to support our centres to identify potential or actual cases of conflict of interest and how to appropriately manage them.

Equal Opportunities Policy

PERSES is committed to ensuring equal opportunities for all. Ensuring that the qualifications we offer are inclusive and accessible to learners. We believe that all centres/providers, tutors/assessors, members and learners have the right to be treated with dignity and respect.

Malpractice and Maladministration Policy

PERSES’ policy for working closely with our centres, learners, tutors, assessors and quality assurers to ensure that any potential malpractice or maladministration is identified and investigated promptly.

Whistleblowing and Confidentiality Policy

PERSES’ whistleblowing and confidentiality procedures for when an individual discloses information relating to malpractice or wrongdoing or covering up any malpractice or wrongdoing.

Reasonable Adjustments and Special Considerations

Our policy to facilitate open access for all learners who are eligible for reasonable adjustments or special considerations in relation to the delivery and assessment of our qualifications, and how we will deal with requests in a fair and consistent manner.

Here you can view all of the insurance policies related to PERSES.

If you have any questions about our policies and procedures please don’t hesitate to contact us.

Schedule of Insurance

Our full schedule of insurance.

Combined Liability Policy

Here you can view our course terms and conditions:-

If you have any questions about our policies and procedures please don’t hesitate to contact us.

Course Terms and Conditions